Each tour is specifically designed to suit your exact requirements and we make every effort to ensure that everything is in place for you to enjoy every aspect of your trip. Upon accepting your booking, we will have made commitments to various travel suppliers, so your attention is drawn to our terms and conditions below, which upon completing and signing our Tour Acceptance Form, confirming in writing, or paying a deposit you will be accepting. We have made every effort to keep our terms and conditions as simple and clear as possible, outlining our commitments to you and your responsibilities to us. We strive to provide exceptional customer service and will always be available to answer any questions you may have.

 

1. To secure your tailored trip we require a 30% deposit, with the remainder due no later than 14 weeks before your depature date. If you are wanting to book a tailored trip within 14 weeks of your desired departure date, the full balance will be due upon booking

 

2. The cancellation policy varies by supplier, so we'll confirm the actual cancellation policy within your initial quote. The standard policy is that the deposit is non-refundable, and the payments thereafter are subject to a possible percentage penalty relating to the time of cancellation and departure date.

 

Standard cancellation policy (variances will be confirmed on initial invoice)

More than 70 days to departure = 100% refund, less deposit

Upto 56 days to departure = 50% refund, less deposit

Upto 28 days to departure = 25% refund, less deposit

Within 28 days of departure = No refund 

 

3. At least one adult needs to be present in each accommodation booked

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4. We are members of VvKR and VZR Garant which means that as a small-scale Tour Operator we meet industry standard and legal requirements, and you are financially protected if our company ceases trading, or if your trip is affected by an unforeseen event and adjustments need to be made. Full T&Cs provided at the booking stage

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5. VZR Garant

In order to meet its statutory obligation to provide a guarantee, Green Sports Tours makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of [Company name], you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.

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6. It is your responsibility and those in your group to ensure that you hold valid passports and individual or group travel insurance. We can offer advice on the requirements if required

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7. Arrangements of tours can be made months in advance, and whilst it is unlikely, it is sometimes necessary to make changes, be it minor or major. Our team will work closely with you to manage any changes that are required. Additional costs may arise if the change is major, such as a change of travel dates, add or remove passengers (the cancellation of group members will increase the cost per person if replacements cannot be found). If we have to make changes to your tailored trip, we'll advise you at the earliest opportunity and discuss the various options available.    

 

8. All of our customized tours incorporate coach travel from the departure destination to your chosen location, using either ferry or the channel tunnel to cross the English channel. If you would prefer to fly to your destination, we'll advise on the best flight options based on proximity, times and cost, but the flight bookings will be your responsibility. The Green Sports Tours trip will commence at the destination airport via coach pick-up.

 

9. Your coach & driver will be available to you throughout the agreed itinerary. Any last minute additions to the agreed itinerary may incur additional costs. All excursions are subject to the drivers permitted working hours under UK & European law.

 

10. Your sporting fixtures are arranged in good faith. We will attempt to match teams of equal ability and age group based on the information provided and contact with the opposing team. However, we cannot be held responsible for any fixtures cancelled due to bad weather, teams failing to turn up or for any other unforeseeable circumstances. In the event of games being cancelled we will endeavour to arrange alternative fixtures for you.

 

11. Green Sports Tours cannot and will not be held responsible for any unforeseen circumstances that are beyond our control, such as vehicle breakdown, ferry breakdown, adverse weather conditions, cancellation or postponement of tournaments, global pandemic, war, civil unrest, terrorist action, riot, industrial action, natural disaster, or fire. We will of course work with you to find suitable solutions.